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Listening is one of the most important skills one can have.Here are some tips to be an effective listener…


1) Concentrate on what the speaker has to say :

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  • People want to be heard when speaking.
  • Focus your attention on the speaker.
  • So that they feel they have your attention…and your respect!.

2) Maintain steady eye contact :

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  • This is so speakers know your attention is with them.
  • If you can’t maintain eye contact.
  • Focus on other areas on the face, such as the mouth.
  • Or their hands if they’re gesturing.

3) Reflect back with verbal feedback :

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  • You do this to confirm your understanding of the message.
  • By doing this the speaker will be aware they have your attention…
  • can clear up any potential misunderstandings.

4) Be patient :

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  • Many people naturally wait for a speaker to finish to share their thoughts.
  • Try to avoid disrupting the speaker…
  • …or making them feel rushed to make their point.
  • This will help build stronger rapport as a result.

5) Tune into how the message is being said.

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  • Do not just listen to what the words are.
  • Instead, understand the meaning behind the words…
  • …and the emotions and feelings of the speaker.
  • This will help you have greater empathy for them.

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